- We have installed floor markers to help keep members six-feet apart. We will also be limiting the number of people inside lobby areas.
- We have installed plexiglass shields to keep you and our staff members safe. You’ll notice many staff members will be wearing masks as well.
- Hand sanitizer will be available inside the branches.
- We will repeatedly clean work stations and high traffic areas throughout the day.
Remember, many services are available online or through the drive-thru! Questions? Call us at (618) 457-3595 or visit our website at siucu.org.
Schedule an Appointment
Due to the recent surge in COVID cases in many of our communities, we have reverted back to making our lobbies open by appointment only. Metropolis is the only branch that is still allowing walk-in traffic currently. We will monitor the situations in each region and make decisions for each branch accordingly. We are also requiring all members who come in branches to wear a mask or facial covering. Thank you for your understanding as we work to keep our members and our staff as safe as possible.
Please schedule an appointment prior to your visit using our Appointment Scheduler. They can be made up to one week in advance.
Here are a few safety measures we’ll be taking while opening back up:
- Appointments can be made at siucu.org or by calling 618.457.3595.
- Members are required to wear a mask or face covering when entering a branch. If you do not wish to wear a mask inside, please continue to use our drive-thru lanes.
- For your security, financial protection and for the protection of staff members, please have IDs available as we will ask to verify your identity before allow admittance into the lobby.
Economic Impact Payments
Not sure where your stimulus check is, or where to apply to get one? The IRS has the tools to help you track and file for your check.
Visit the IRS website to learn more about these payments or if you are eligible.
Here are some tips to protect yourself both physically and financially:
To get updates from the CDC and what you should do if you feel ill visit: https://www.cdc.gov/. The World Health Organization has a page with updates on the Coronavirus. You can visit their page here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen
Be on the lookout for scammers who are trying to take advantage of the fears surrounding the Coronavirus. The Federal Trade Commission released this helpful article: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
Are you ready?
When an emergency occurs and it becomes difficult to get out and take care of any banking that needs to be done, take advantage of these tools available to our members.
Over The Phone Password
To keep your account safe, we ask for a verbal password over the phone. If you don’t know your password or to set one up, speak to a Member Service Representative at any branch. This is something that needs to be done in person, so please plan ahead.
Your Debit Card PIN
In case you need cash and a branch is closed, make sure you know your account’s PIN.