We’ve identified an increase in phone scams where fraudsters are:

• Spoofing our credit union’s phone number to appear legitimate.
• Pretending to be from our Fraud Department.
• Sending text messages asking you to confirm suspicious charges.

Here’s how to protect yourself:

• Never answer “YES” to a text confirmation about a charge you don’t recognize, even if the message appears to come from us.
• Always answer “NO” to confirm fraudulent transactions.
• Don’t be pressured into responding quickly. A legitimate fraud department will give you time to verify information.

If you receive a suspicious call:

• Do not provide any personal information such as your account number, social security number, or PIN.
• Hang up immediately and contact the credit union directly using a phone number you know is correct (not the one displayed on your caller ID).

Here are some additional tips to avoid phone scams:

• Be wary of unsolicited calls or texts. We will never pressure you for immediate action over the phone.
• Verify the caller’s identity. If you’re unsure, hang up and call us back using a trusted number.
• Don’t be afraid to say “no.” It’s always better to be safe than sorry.

By following these steps, you can help protect yourself from falling victim to phone scams.

If you believe you’ve been a victim of fraud, please contact us immediately.