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Contact Us
Call Us
- Direct Line (618) 457-3595
- Toll Free (800) 449-7301
- JOY (formerly Q-Phone) (618) 212-8286
- SIUCU Rewards (866) 293-5329
Lost or Stolen Cards
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All ATM, Debit, and Credit Cards (800) 446-2780
If outside of the country, click here.
Mail Us
Mailing Address
P.O. Box 2888
Carbondale, IL 62902-2888
Email Us
- Department
- Reason for contact
- Bookkeeping
- Questions about your statement, bill payer or other bookkeeping issues
- Business Services & Commercial Lending
- Questions about your business accounts, commercial lending, requirements, or other business issues
- Card Services
- Questions about your Visa® Credit or Debit Card
- Human Resources
- Questions about employment opportunities or other HR issues
- IT
- Questions about Digital Banking, website or other technical issues
- Loan
- Questions regarding consumer loans, mortgage loans, or credit resolution
- Marketing
- Questions about advertising, website, or promotion
- Member Services
- Questions about your account, checking, or other general issues
Join our Emailing list
Sign UpJoin our Texting Communities
To receive text alerts regarding Account Information from SIUCU, please text “ENROLL INFO” to 844-935-3340.
To receive special Promotional text alerts from SIUCU, please text “ENROLL PROMO” to 844-935-3340.
SIU Credit Union Registered Agent
Pursuant to ILCS 3-5/20 (7), the SIU Credit Union Board of Directors has appointed a registered agent for the credit union. Any process, notice, or demand required or permitted by law to be served upon the credit union may be served upon the registered agent appointed by the credit union and listed below:
Erica Pankey
618-549-8634
1175 E. Main St., Carbondale, IL 62901
ericap@siucu.org -
Location & Hours
Locations & Hours
Carbondale East Branch
395 North Giant City Road
Carbondale, IL 62902FAX: (618) 457-6999
Business Hours
Mon-Thurs 9:00AM – 5:00PM
Friday 9:00AM—6:00PM
Saturday 9:00AM—1:00PM
Drive-up:
Mon-Thurs 7:30AM— 5:00PM
Friday 7:30AM—6:00PM
Saturday 8:00AM—1:00PMCarbondale West Branch
1217 West Main Street
Carbondale, IL 62901-2888FAX: (618) 529-2802
Business Hours
Mon-Thurs 9:00AM—5:00PM
Friday 9:00AM—6:00PM
Drive-up:
Mon-Thurs 7:30AM—5:00PM
Friday 7:30AM—6:00PM
Saturday Closed, effective June 3rd, 2023.Marion Branch
2809 Outer Drive
Marion, IL 62959FAX: (618) 998-8437
Business Hours
Mon-Thurs 9:00AM—5:00PM
Friday 9:00AM—6:00PM
Saturday 9:00AM— 1:00PM
Drive up:
Mon-Thurs 7:30AM— 5:00PM
Friday 7:30AM—6:00PM
Saturday 8:00AM—1:00PMMetropolis Branch
704 East Fifth Street, Suite 1
Metropolis, IL 62960FAX: (618) 524-8244
Energy Branch
300 S. Pershing
Energy, IL 62933FAX: (618) 988-1697
Business Hours
Mon-Friday 9:00AM—5:00PMDrive up:
Mon-Thursday 8:00AM— 5:00PM
Friday: 8:00 AM – 6:00 P.M.Harrisburg Branch
777 Ford Street
Harrisburg, IL 62946FAX: (618) 252-6299
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Shared Branches & ATMs
SIU Credit Union is part of the AllPoint & Co-op ATM Networks.
Together, along with our Co-op Shared Branching locations,
SIUCU Members have access to over 85,000 ATMs nationwide.Shared Branches
SIU Credit Union and other financial institutions share over 5,000 locations nationwide, enabling you to conduct financial transactions just like you do at your local credit union.
As a SIU Credit Union member, you can visit any credit union nationwide where you see the CO-OP Shared Branch logo, and conduct transactions just like you were at your home branch. Shared branching transactions must by conducted in-branch.
Locate ATMs by text message!
Send a text message to "MYCOOP" at 91989. Enter your zip code or city and "send." Within 30 seconds, you'll receive a list of free ATMs near you. Reply "more" to see additional locations. -
Holiday Hours
Holiday Hours & Closure
Holiday Date Hours/Closure New Year's Day January 1 Closed Martin Luther King, Jr. Day January 15 Closed President's Day February 19 Closed Eclipse Viewing Closure April 8 1:45 PM - 2:20 PM Memorial Day May 27 Closed Juneteenth June 19 Closed Independence Day July 4 Closed Labor Day September 2 Closed Columbus Day October 14 Closed Veterans Day November 11 Closed Thanksgiving Day November 28 Closed Christmas Eve December 24 9-1 Christmas Day December 25 Closed New Year's Eve December 31 9-1